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Welcome to Olivia Skin! The terms “we”, “us” and “our” refer to Olivia Skin. Olivia Skin operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Olivia Skin is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at Olivia Skin Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings.
We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or exactly match the images displayed on our website.
All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available for purchase.
When you place an order, you are making an offer to purchase. Olivia Skin reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until payment has been received and your order has been confirmed.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once your order has been processed.
Your purchases are subject to our Refund Policy available at:
You represent and warrant that your purchases are for personal use only and not for resale.
If you are a consumer residing in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must contact us at:
before the withdrawal period expires.
Please note that the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once opened, including opened skincare or haircare products.
Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at checkout at the time your order is placed.
Posted prices do not include taxes, shipping costs, customs duties or import charges unless otherwise stated.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our website.
We aim to process orders within 1–3 business days. Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather disruptions or events outside our control.
If your order is lost or damaged during transit, please contact us within 14 days of the estimated delivery date at:
International orders may be subject to customs duties and import taxes which are the responsibility of the customer.
All content included on our website, including logos, branding, images, graphics, product descriptions, videos, text and design elements are the property of Olivia Skin or its licensors and are protected by copyright, trademark and intellectual property laws.
You may not reproduce, duplicate, copy, sell or exploit any portion of the Services without prior written permission from Olivia Skin.
We may provide access to third-party tools which we neither monitor nor control.
Your use of any optional tools offered through the website is entirely at your own risk and discretion.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party websites or services.
Olivia Skin is powered by Shopify, which enables us to provide the Services to you. However, all purchases made through our store are made directly with Olivia Skin.
Shopify is not responsible for any aspect of purchases made through our website.
All personal information collected through our Services is subject to our Privacy Policy available at:
Because our store is hosted on Shopify, certain information may also be processed by Shopify in accordance with Shopify’s own privacy policies.
By submitting reviews, suggestions, feedback or other content to us, you grant Olivia Skin a worldwide, royalty-free license to use, reproduce and publish such content for marketing or operational purposes.
Occasionally there may be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing or promotions.
We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate.
You may not use the Services for any unlawful purpose or to violate any laws or regulations.
You agree not to:
Upload malicious code or viruses
Spam or scrape the website
Infringe intellectual property rights
Harass or abuse others
Attempt to interfere with website security
We reserve the right to terminate access to the Services for violations of these Terms.
We reserve the right to suspend or terminate your access to the Services at any time without notice if we believe you have violated these Terms.
All Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free use of the Services.
To the fullest extent permitted by law, Olivia Skin shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.
You agree to indemnify and hold harmless Olivia Skin and its affiliates from any claim arising out of your breach of these Terms or misuse of the Services.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.
These Terms constitute the entire agreement between you and Olivia Skin regarding use of the Services.
You may not transfer or assign your rights under these Terms without our written consent.
These Terms shall be governed and interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Headings are included for convenience only and do not affect interpretation of these Terms.
We reserve the right to update or modify these Terms at any time by posting changes to this page.
Your continued use of the Services following any updates constitutes acceptance of those changes.
Questions about these Terms of Service should be sent to:
